Legal

Terms of Use

Last updated: 17 October 2026

These terms govern the use of the SlavicPartner platform (the website and the iOS and Android mobile app), operated by Global Ads OÜ, a company registered in Estonia. You expressly accept these terms when you register; anyone who does not accept them may not use the platform.

1. Membership requirements

• Membership is open only to natural persons who are at least 18 years old.
• Each person may open only one account.
• All the information you provide at registration (name, age, marital status, occupation and so on) must be accurate and up to date.
• The declaration of marital status is essential: SlavicPartner is a serious marriage platform. Members who declare themselves single, divorced or widowed but are found to be married are permanently banned; an irreversible digest of the email address, and of the ID document number where verification was completed, is blocklisted and re-registration with the same details is blocked.
• Your account is personal; it cannot be transferred to or used by anyone else.

2. Paid services and refunds

• Subscriptions: membership plans (Premium, Gold, VIP) and credit packs are sold only in the SlavicPartner mobile app, through the App Store or Google Play; nothing is sold on the website. Subscriptions renew automatically at the end of the period you chose (1 month or 12 months). You can cancel in your store account settings at least 24 hours before renewal; once cancelled, your membership lasts until the end of the period. Purchases, renewals, cancellations and refunds are also subject to the terms of the relevant store. A membership bought in the app also works on the website with the same account.
• Icebreaker refund: if your icebreaker gets no reply within 72 hours, at least half of the credits spent are refunded automatically; if it is declined, all the credits are refunded.
• Other credits: credits that have been used (icebreakers, boosts, gifts and so on) are not refunded except as described above. A credit balance cannot be exchanged for money or transferred to another account.
• Prices are shown on the purchase screen in the currency your store uses for your country, including taxes. The App Store or Google Play takes the payment.
• The right of withdrawal and refunds are exercised through the refund process of the store where you made the purchase (App Store or Google Play) and in line with applicable consumer law (section 10).

3. Prohibited behaviour

The following behaviour is strictly prohibited:

• Asking other members for money, gifts, card details or financial help; giving investment or crypto advice.
• Harassment, threats, insults, obscene content or persistent unwanted behaviour.
• Trying to move members quickly to channels outside the platform (WhatsApp, Telegram and so on). This is the most common first step of fraud.
• Creating fake profiles, using someone else's photos or identity.
• Commercial promotion, agency activity or communicating on behalf of third parties.
• Trying to bypass the platform's security measures, scraping data, using bots.
• Any content or behavior that sexualizes, exploits or endangers children, and any facilitation of human trafficking or prostitution. Such cases are reported to the competent authorities.

Zero tolerance for objectionable content and abusive users. Posting sexual, hateful, violent or otherwise offensive content and harassing members is prohibited; such content is removed and the account is closed without warning. You can report objectionable content or behavior with the report button on every profile and in every chat, and you can block the user. Reports are reviewed within 24 hours.

4. The platform's rights

• We reserve the right to suspend or permanently ban accounts that break the rules, without warning. We do not refund unused time or credits on banned accounts; the stores' refund processes and mandatory consumer rights remain unaffected.
• For member safety, messages inside the platform pass through automatic filters and may be reviewed by our security team when necessary; AI-assisted checks run only for members who have given consent. The details are explained in the Privacy Policy.
• We may remove content that breaks the rules (photos, profile text, messages).
• We may change the scope, features and prices of the service; the paid period of existing subscriptions is not affected. Subscription price changes follow the store's rules and you are notified in advance.
• AI-powered features such as automatic translation and the profile coach work only with your consent; their output may contain errors and is for information only. You can withdraw your consent in Settings at any time.

5. Limitation of liability

• SlavicPartner is an intermediary platform that introduces its members to each other. We are not a party to the relationships, correspondence, meetings between members or their consequences, and we accept no liability for them.
• No guarantee of marriage or of a match is given. Compatibility scores are an algorithmic estimate, not a commitment.
• Identity verification and security scans reduce risk but do not remove it; we cannot guarantee the accuracy of members' statements in every case. Before you meet in person, read the Safe Meeting Guide.
• The service is provided "as is"; uninterrupted or error free operation is not guaranteed. Without prejudice to mandatory consumer rights, our liability is limited to the total amount you have paid to the platform in the last 12 months.

6. Termination

• You can permanently delete your account at any time in the Settings → Account section; your photos, audio and video are deleted immediately and the rest of your data within 30 days at the latest, in accordance with the Privacy Policy. If you cannot sign in, use the form on the account deletion page. Deleting your account does not stop a subscription bought in the mobile app; cancel it separately in your App Store or Google Play settings.
• In the event of a breach of these terms we may terminate your membership immediately (section 4).

7. Governing law and disputes

These terms are governed by the law of the Republic of Estonia; the Estonian courts have jurisdiction over disputes. Your rights arising from the mandatory consumer protection rules of the country in which you reside are reserved.

8. Geographic scope: residents of the United States

The service is not offered to persons residing in the United States of America. Users residing in the United States cannot become members of the platform and cannot use the service. Accounts found, at registration or afterwards, to be resident in the United States are closed. This restriction is applied so that the service remains outside the scope of United States legislation (including IMBRA).

9. Age limit: 18+ and zero tolerance

The platform is open only to persons who are at least 18 years old, and zero tolerance applies to the presence of minors on the platform. During verification, the date of birth on the document is checked and the declared age is confirmed. Accounts found to belong to someone under 18 are closed immediately and re-registration is blocked.

10. Right of withdrawal and refunds

Because membership and credits are bought through the App Store or Google Play, the 14-day right of withdrawal under EU consumer law and refund requests are handled through the refund process of the store where you made the purchase. Where you agreed to immediate supply of digital content, the right of withdrawal may end to the extent provided by applicable law. The store's refund decision also applies to us: the membership or credits linked to a refunded purchase are removed from your account. For questions, write to: support@slavicpartner.com

11. Appealing moderation decisions

You have the right to appeal decisions to suspend or permanently ban your account. The decision is sent to you by email together with its reasons. You can submit your appeal on the page slavicpartner.com/itiraz; appeals are reviewed by our team and the outcome is communicated by email.

12. Contact and support

For frequently asked questions and support requests you can use the Help Centre. When we receive your request, we reply as soon as possible. Email: support@slavicpartner.com