How do I delete my account?
You can permanently delete your account under Settings → Account. Your data is deleted in line with the Privacy Policy.
Support
Help Center
You can find answers to frequently asked questions below. If you can't find an answer, write to us using the form at the bottom of the page.
Account
Can I use the site without verifying my email?
You can browse the site, but to send likes and messages you need to verify your email address. You can request the verification email again after logging in.
I forgot my password. What should I do?
Use the password reset link on the sign-in page. A single-use reset link valid for one hour is sent to your email. If it does not arrive, check your spam folder and make sure the address is correct.
How do I change the site language?
Pick TR, RU, EN or UA in the language switcher in the top menu. If you are signed in, the choice is saved to your account and notification emails arrive in that language. If your browser language is Turkish, Russian or Ukrainian, the site opens in that language automatically on the first visit; other languages get the English version.
Related pages:Delete accountPrivacy Policy
Profile, photos and the compatibility test
What are the photo rules?
Your face must be clearly visible in your main photo. Nudity, violent images and photos of children are not allowed and are rejected at upload. Using someone else's photo leads to account closure. A profile without a photo is not shown in discovery, likes or profile visitors, but you can still browse other members.
What is the compatibility test and why does it matter?
The test consists of questions about marriage, family, lifestyle and values. Discovery opens after your first 10 answers; members who finish the test appear higher in discovery and get precise compatibility scores. The questions take a few minutes. Answers are used for the compatibility calculation, and shared traits are shown briefly on cards.
How is the compatibility score calculated?
The score compares the test answers of two members; marriage intent, children, religion and lifestyle carry more weight. If the other member has not finished the test, a test pending note is shown instead of a score. The score is a starting point; real compatibility shows once you get to know each other.
Related pages:About the compatibility test
Verification
How does identity verification work?
Verification is optional. Women upload an ID document and a clear selfie; men upload a live gesture selfie and may add an ID document if they wish. A member of our team reviews every application. Your documents are used only for verification and are never shown to other members.
Are the profiles real?
Verification is optional, but it pays off: female members upload an ID document and a selfie, male members upload a selfie taken on the spot. Someone on our team reviews every request one by one, and approved members get the verification badge and appear higher in discovery. Profiles without a badge are still visible, and our AI-assisted system and our team watch them together.
Related pages:Trust and verification
Likes, messages and matches
How many likes and messages do I get?
Women like and message for free. Men can send a limited number of trial likes and messages after signing up; the remaining amount is shown in discovery and in the chat. Once the trial is used up, a Premium, Gold or VIP plan is needed to like and reply; reading incoming messages is always open. The daily like allowance of each plan is listed on the Membership page.
How do matches work, and can I write without one?
When a member you liked likes you back, a match is created and the chat opens. Without a match you can send an icebreaker message; it is paid with credits, and if there is no reply within 72 hours at least half of the credits are refunded automatically.
How do I block or report a member?
Every profile and every chat has report and block options. A blocked member cannot see you or write to you. Reports are reviewed by our team; requests for money, scams, fake profiles and members found to be married have their access closed permanently.
Membership and payment
Does my membership renew automatically?
Yes. Membership in the mobile app is a subscription that renews automatically at the end of each period. You can cancel it in your App Store or Google Play settings at least 24 hours before renewal; your membership stays open until the end of the period. There are no hidden terms.
Why is it free for women?
We do not charge female members. That way they come here by their own choice and stay by their own choice. Verification is optional for them too: those who upload an ID document and a selfie get the verification badge and appear higher in discovery. For women, membership stays free permanently. Membership revenue is spent on verification, moderation and fraud protection.
What are credits used for?
Credits are used for icebreakers, profile boosts and gifts. They never expire. Translation is included in every paid plan and needs no credits. If your icebreaker is not answered within 72 hours, at least half of the credits you paid are refunded automatically.
How do payments work, and are they secure?
Membership and credit packs are purchased in the SlavicPartner mobile app. The App Store or Google Play takes the payment through its own secure system, so your card details never reach us. Your membership also works on the website with the same account. If you paid but your membership did not open, tap "Restore purchases" in the app; if the problem continues, write to us through the support form.
Can I get a refund?
Purchases are made through the App Store or Google Play, so refund requests go through the store's own refund process. You can cancel your subscription in your store settings at any time; your membership stays open until the end of the period. Credit refunds for unanswered icebreaker messages are automatic.
Safety
How do I know the other person's marital status?
Everyone declares their marital status when signing up, and that declaration is shown on the profile. If a member turns out to be married, their access is closed permanently and the same person cannot sign up again with the same email address. The report button is one tap away on every profile and in every conversation.
How do I protect myself from scams?
Never send money, gift cards, tickets or visa fees to any member; report a profile that asks for money right away. Prefer members with the verified badge, get to know each other well in the chat before you meet, hold the first meeting in a busy public place and tell someone close to you. Detailed guides are linked below.
How are my documents and data protected?
ID documents and selfies are used only for verification, are never shown to other members and are deleted after a limited retention period. Messages are scanned automatically for safety (money requests, harassment); if a report or alert is raised, our team may review the chat concerned. Details are in the Privacy Policy.
Related pages:Romance scams guideSafe DatingChild safetyPrivacy Policy
Translation
We don't speak the same language, how will we communicate?
Your messages are translated instantly by AI. The original text and translation appear side by side; both sides write and read in their own language. Translation is always free for female members, and for male members it is included in every paid plan (Premium, Gold, VIP).
How exactly does translation work?
You write in your language, and the other person reads in theirs. The original and the translation appear side by side in every message. Profile texts are translated automatically too, and 'show original' is always available. Translation is included in every paid plan (Premium, Gold, VIP) and needs no separate credits; for female members it is always free.
Create a support request
If you couldn't find an answer, write to us; we will reply to your request by email.